Thursday, 9 October 2014

.JOBS, .CC, .TV Registry Unavailability Notice

The .JOBS, .CC, .TV Registry has announced the following downtime:
 
Maintenance Details
 
Date: Thursday, October 9, 2014
 
Time:  10:00 PM - 12:00 AM (2200 hrs - 0000 hrs) GMT/UTC 
            03.30 AM - 05.30 AM (0330 hrs - 0530 hrs) IST (Friday,  October 10)
 
Duration: 2 Hours
 
During the above maintenance window, you would not be able to Register, Renew, Transfer, Manage or perform Whois lookup for .JOBS, .CC, .TV domain names.
 
This outage shall have no impact on the resolution/working of your already registered domain names. Please feel free to get in touch with our Support team, in case of any queries.

Tuesday, 26 August 2014

Our Server Cluster Main IP has been Suspended by ARIN and Network Provider

Dear Client,
Our server will be down right now.

We have very stringent anti spam policies, still due to activities of some clients who had hosted cracked/nulled scripts, or outdated scripts with intrusions and infections, resulted in spamming from server. One of reseller account was also found to be hosting zeus botnet.


Account of that reseller was already terminated from server while our scrutiny team found it.


Now we have been locked out of server as IP is suspended.


All clients will get new account on new server within very short time. We will try our level best to get data from the server, but as you know its not possible in all cases to get the data, specially when complete server IP is suspended.


All resellers/master reseller/clients will get their new account on new server. All clients will need to reupload data on new server.


Resellers will need to provide new accounts to their clients and ask them to upload data.


Master resellers will need to provide their resellers with new accounts and ask them to create accounts of their clients in turn and upload data.


As a notice, all resellers are requested to check genuinity of their clients.


All clients with dedicated IP and SSL will need to send tickets to get that assigned on new server.



--



Please do not open tickets in tech support dept for issues like asking when server will be up, or when will we get new account.

All techs will be put to do the tasks of managing server and bringing it ASAP.


Please see below timeline for updates.



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1:20AM : New Server cluster sent to build dept.

3:10 AM - Management is in talks with DC to restore the current cluster. If its not restored, then probably we will have total loss of data, and new server setup will take further time. We will update here. Those who have automated backup service from us and there was a backup generated will be having their data, those who don't will need to upload their data themselves.

9:25AM : We are still awaiting the new servers from build dept, as its taking time, we are trying to upgrade few of already available machines to create cluster, so that we can start delivering accounts to the clients. It will take about 12 hrs from now to complete the hardware upgrade. we are expected to be up and start new account delivery within 24 hrs.


6:30PM : We are still working on upgrading new servers. Please note there is complete data loss. No existing data of the server is available with us because of this activity as all servers in the cluster have been removed/resetted/confiscated by the network provider. A stringent anti spam guidelines will be mailed to all clients upon new server creation, its resellers responsibility to check the activity within their client's accounts. Also resellers should take backup of their client's data or ask clients to do so. We will be adding a monthly automated backup option to a third party DC in case of such events from now on, and resellers can subscribe to it at affordable rates.


We will start delivering new accounts to resellers as soon as new server is ready. Resellers have to create accounts for their customers, master reseller's will need to create accounts for their resellers. All servers from the cluster have been terminated by the provider.


Also any client, if knows that they are having any spammers/bulk mailer or illegal sites on the server whether reseller or client, let our techs know, as we are going to investigate the access logs of the server, and account creation paradigm, and are going to penalize all such resellers heavily.

11:15PM : New Cluster is ready. Having 32GB RAM, Intel E5 Processor, 2TB SATA Hard disk, 1GBPS Connectivity, in france datacenter. OS installation is underway.

11:50PM :  Server is ready, account delivery started.

All resellers/master resellers will be provided accounts, they will need to create accounts of their clients once again and upload their data. All shared hosting clients will also be provided accounts, and they will need to reupload the data.


Thank you

Monday, 14 July 2014

Donuts Registry Unavailability Notice

The Donuts Registry has announced the following downtime:
 
Maintenance Details :
 
Date: Monday, July 14, 2014
 
Time:  09:00 PM - 11:00 PM (2100 hrs - 2300 hrs) GMT/UTC
            02.30 AM - 04:30 AM (0230 hrs - 0400 hrs) IST (July 15, 2014)

 
Duration: 2 Hours
 
During the above maintenance window, you would not be able to Register, Renew, Transfer, Manage or perform Whois lookup for donuts domain names.
 
This outage shall have no impact on the resolution/working of your already registered domain names. Please feel free to get in touch with our Support Team, in case of any queries.

Saturday, 12 July 2014

Issues In Connection With .AU Registry

We are currently facing intermittent connectivity issues with the .AU Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name Registrations, Renewals, Name server modifications, Contact modifications etc.
We are aware of this and efforts are on to get the issue resolved at the earliest.

Please get in touch with our Support Team for any queries or concerns you may have.

Thursday, 10 July 2014

Issues In Connection With Donuts Registry

We are currently facing connectivity issues with the Dounts Registry. Due to this, you may not be able to complete actions that require Registry connections such as: Domain name Registrations, Renewals, Name server modifications, Contact modifications etc.

We are aware of this and efforts are on to get the issue resolved at the earliest.
Please get in touch with our Support Team for any queries or concerns you may have.



Tuesday, 8 July 2014

.DE Registry Downtime Notice

The .DE Registry has announced the following downtime:
 
Maintenance Details:
 
Date: Tuesday, July 8, 2014
 
Time: 12:00 PM - 03:30 PM (1200 hrs - 1530 hrs) GMT/UTC
         05:30 PM - 09:00 PM (1730 hrs - 2100 hrs) IST
 
Duration: 3.5 Hours
 
During the above maintenance window, you would not be able to Register, Renew, Transfer, Manage or perform Whois lookup for .DE domain names.
 
This outage shall have no impact on the resolution/working of your already registered domain names. Please feel free to get in touch with our Support Team, in case of any queries.


Wednesday, 2 July 2014

EU Registry Downtime Notice

     EU registry is conducting an emergency maintenance on their servers due to this, you may not be able to complete actions that require registry connections, such as:  Domain name Registrations, renewals and transfer.

     This would however have no effect of the resolution of the websites.

     We are co-ordinating with .EU registry to get the exact time frame of the maintenance, we will update the forum post once we have exact time frame on maintenance.

     Requesting your patience until any further updates from our end.
     Please feel free to get in touch with our Support team, in case of any queries.

Tuesday, 1 July 2014

Important Information for all Clients and Resellers

  1. Bulk Mailing of any kind will not be tolerated from now onward. 
  2. Resellers are explicitly requested to send Antispam and Anti Bulk Mailing guidelines to all their customers and cPanel account owners at the time of account activation and mention that in case of bulk mailing, account can be terminated from the server.
  3. Before uploading any file on the server, make sure you scan it on your local computer and its complete virus and malware free. Resellers are requested to inform the same to their clients.
  4. Please make sure that all your scripts, themes, plugins are up to date. Get in touch with your script developer and get all your sites updated. Having outdated scripts or cracked/nulled scripts in your account makes your account vulnerable to attacks.
  5. If there are many suspicious activities under any Reseller, we hold the right to suspend/terminate entire Reseller account depending on severity. As a Shared Hosting Reseller, Resellers should take the responsibility of ensuring that data of their clients is safe by following above practices. Do not just look for immediate small gains, but look after the long time gains in the industry.
  6. If any client wishes to send bulk mail/marketing mail, please purchase email hosting server from us. Its a completely different service.
  7. Do not host zip files/mp3/videos/file sharing/image sharing/file hosting websites in your accounts. 
  8. Do not misuse server resources, and delete files which are no longer needed.
  9. Do not keep backup files on the server for more than 48 hrs, whenever you create backup, do not forget to download it to your local computer and delete it.

Please Read Carefully !! Migration Complete to server163

Dear Client,
     Please read this email in full and make sure that you understand all points for better functioning of your account.
     As you were knowing that there was some issue with the old network provider, we have temporarily shifted all our servers from that facility to one of other facility in Canada.

Server154 has also been shifted to new server163.

     Those customers who were using jblhost.in nameservers, do not need to make any changes in their nameservers as such, but its highly recommended to change your nameservers to below values.

Nameservers: 


IP : 192.99.15.113

IP for Private Nameserver Configuration: 

ns1 - 192.99.15.113
ns2 - 192.99.15.113

     If you are using private nameservers, please delete all old child nameserver and A records and create new one's with above IPs and update them on all your domains.

     Please check if all your domains and data is moved to server163. Old server will be live only for maximum next 4-8 hrs and then it will be taken down. We will not be keeping any backup.

Monday, 30 June 2014

Server154 is Being Moved

Dear Client,

         There has been some issue with current network provider, because of which we will moving this server out of the current location. We are shifting data to a new temporary location so that your sites can be online.
         Please do not make any changes in your websites for next 48 hrs that is till 30th June 2014.

Thank you

Resellers are Requested to Inform their Clients about the same.
Server154 is being Migrated to server163. IP & Nameservers will be Delivered Shortly.

====================================================================
All times in IST
28/06/2014 : 21:16 : Notifications sent to clients.
29/06/2014 : 00:27 AM : Migration already underway
29/06/2014 : 04:58 AM : Migration going on
30/06/2014: 05:26 AM : migrated till domains starting with "O"
01/07/2014: 04:40 AM : Migration complete to server163

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Please note this is a temporary server, which we have created, only so that your sites do not go offline
If there are performance issues, we will migrate this to one of our other DCs.
No dedicated IPs on this server
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